MoviePass Is Apparently Having Some Serious Customer Service Problems

MoviePass is a two-part system. The first part is a free app in which the user selects the theater, film, and showtime they want to attend. This authorizes the ticket price amount on a special MoviePass debit card linked to the account which the user then runs at the box office to buy the ticket. The problem that people are having, according to Buzzfeed, is that many have yet to receive their debit card in the mail, even after signing up months ago. Many have resorted to publicly complaining to MoviePass via social media platforms like Facebook and Twitter after traditional attempts to reach customer service have failed. It seems that the more visible complaints have had limited success for some, but not all.